ivr calls meaning
What is IVR Calls Meaning IVR stands for Interactive Voice Response . It refers to a technology that allows interaction between a caller and a computerized phone system through voice commands or touch-tone keypad input. IVR calls typically involve a pre-recorded voice menu that presents options to callers and guides them through various menus or prompts to access specific information, services, or departments. IVR calls are commonly used in customer service, call centers, and automated phone systems. They aim to streamline communication and provide self-service options for callers. IVR systems can handle a wide range of tasks, such as providing account balances, processing payments, offering product information, directing calls to the appropriate department, and more. By utilizing IVR technology, organizations can automate certain aspects of their customer interactions, reducing the need for live agents to handle routine inquiries and allowing callers to access the information they nee