what is ivr service
what is ivr service IVR (Interactive Voice Response) service is a technology that allows computer systems to interact with humans through voice input and output. It is commonly used in telephone systems and customer service applications. IVR systems use pre-recorded voice prompts and menus to guide callers through various options and collect input through voice or touch-tone keypad responses. When a caller dials a phone number that utilizes IVR, they are greeted with a recorded message that provides instructions or options to choose from. The caller can respond by speaking or pressing specific keys on their phone keypad. Based on the caller's input, the IVR system can route the call to the appropriate department, provide information, process transactions, or perform other functions. IVR services are widely used in various industries for tasks such as automated customer support, call routing, surveys, order processing, bill payment, and appointment scheduling. They help streaml