what is ivr service

  what is ivr service

IVR (Interactive Voice Response) service is a technology that allows computer systems to interact with humans through voice input and output. 

It is commonly used in telephone systems and customer service applications. IVR systems use pre-recorded voice prompts and menus to guide callers through various options and collect input through voice or touch-tone keypad responses.



When a caller dials a phone number that utilizes IVR, they are greeted with a recorded message that provides instructions or options to choose from. 

The caller can respond by speaking or pressing specific keys on their phone keypad. Based on the caller's input, the IVR system can route the call to the appropriate department, provide information, process transactions, or perform other functions.

IVR services are widely used in various industries for tasks such as automated customer support, call routing, surveys, order processing, bill payment, and appointment scheduling. They help streamline communication, reduce wait times, and improve efficiency by automating certain tasks that would otherwise require human assistance.

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There are several IVR service providers in India that offer a range of IVR solutions and services. Some of the well-known IVR service providers in India include:

Exotel: Exotel offers cloud-based IVR solutions that enable businesses to set up and manage their IVR systems easily. They provide features like call routing, call recording, virtual numbers, and integration with CRM systems.

Knowlarity: Knowlarity offers cloud-based IVR services with features like call routing, call queuing, call recording, and voice recognition. They provide solutions for businesses of all sizes and have a user-friendly interface.

MyOperator: MyOperator is a popular IVR service provider in India that offers a wide range of IVR solutions. They provide features like call management, call tracking, call recording, and real-time analytics. They cater to various industries, including e-commerce, healthcare, and education.

Ozonetel: Ozonetel offers cloud-based IVR solutions that are scalable and customizable. They provide features like call routing, call recording, call analytics, and integration with CRM and helpdesk systems. They serve businesses across industries.

VoiceTree Technologies: VoiceTree Technologies offers IVR services that include features like call routing, call recording, voice broadcasting, and virtual numbers. They provide solutions for businesses of all sizes and have customizable options.

These are just a few examples of IVR service providers in India. It's always advisable to research and compare different providers based on your specific requirements and budget before making a decision.








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